Contract Manager Medical Networks

HBF Employee Benefits

• FREE Corporate Gold Hospital Insurance (for you and your family)
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
• Hybrid working arrangements available

About the Role
As the Contract Manager for our Medical & Hospital Substitute Network, you’ll play a critical role in shaping and managing HBF’s provider network. This role is responsible for end‑to‑end medical and hospital substitute provider contracting, provider negotiations, relationship management, operational oversight, and network performance. You’ll balance strong commercial outcomes with high‑quality provider experiences, regulatory compliance, and sustainable healthcare delivery.

In this role, you will:

• Lead the negotiation, execution and ongoing management of contracts with medical specialists, diagnostic providers and hospital substitute providers
• Oversee the full provider contract lifecycle, including renewals, pricing reviews, variations and terminations
• Build and maintain trusted relationships with key provider stakeholders, acting as an escalation point where required
• Oversee provider onboarding, ensuring accurate setup, data integrity and strong service outcomes
• Ensure compliance with legislative, regulatory and MBS requirements, including oversight of mandatory data submissions
• Represent the provider contracting function in cross‑functional projects, contributing subject matter expertise and driving continuous improvement
• Drive continuous improvement through data analysis, process enhancement, and operational insights

This position is open to candidates based in Perth or Melbourne, and is being offered on a permanent full-time basis.

About You
You’re an experienced healthcare or insurance professional with a strong background in provider contracting and operational leadership. You bring a commercial mindset, excellent judgement and the ability to balance complex stakeholder relationships with governance, compliance and service outcomes. Comfortable working in a fast‑paced and highly regulated environment, you’re known for your collaborative leadership style and ability to drive meaningful improvements.

Ideally, you will have:

• Strong experience in medical or hospital provider contracting, provider network management, or a similar health/insurance environment
• Demonstrated experience in commercial negotiations and contract management
• Strong understanding of private health insurance operations, regulatory requirements and MBS frameworks
• Excellent stakeholder and relationship management skills, including experience engaging with medical providers and senior internal partners
• Strong analytical and problem‑solving capability, using data to inform decisions and improve processes
• A continuous improvement mindset, with experience contributing to system, workflow or operational enhancements

Keen to Apply?
Great! Applying is as simple and quick as clicking on the “Apply" button to complete your application.

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia. 

Inclusion and Accessibility
At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance